Reference for work order statuses and their typical transitions, priority levels, and the seven work order types.
Every work order has a status, a priority, and a type. Together they determine where the work order appears in views, how it is filtered, and how urgent it looks to your team.
Work is paused — waiting on parts, access, or approval
In Progress, Canceled
Completed
The assignee has finished the work
Verified, In Progress (reopened)
Verified
A supervisor or manager confirmed the work meets standard
Closed
Closed
Finalized; part of the asset’s maintenance history
—
Canceled
Work is no longer needed
—
Rejected
The work order was reviewed and declined
—
Status dropdown on a work order showing all available status options
The Verified step lets organizations require supervisor sign-off before closing. If your workflow does not need verification, managers can move Completed work orders directly to Closed.
The Kanban view groups work orders into columns by status, so you can drag a card between columns to change its status. You can also change status for many work orders at once with Bulk Actions.
Planned maintenance, usually generated by PM schedules
Inspection
Checking condition or compliance, often with a checklist from Procedures
Emergency
Unplanned urgent response; typically paired with Critical priority
Project
Larger multi-step improvement or installation work
Tenant Request
Work originating from a tenant or occupant, often converted from Requests
Internal Request
Work requested by internal staff outside the maintenance team
Work order type selection in the create form
Choose types consistently across your organization. Type is a key dimension in Reports — inconsistent typing makes corrective-vs-preventive ratios and other analytics unreliable.
