Work orders are the core unit of maintenance work in FacilityLane. Every repair, inspection, preventive task, or project is tracked as a work order from the moment it is created until it is closed. Each work order captures what needs to be done, where, on which asset, who is responsible, and how much time and money the work consumed.
Work Orders list view with columns for title, status, priority, assignee, and due date

The Work Orders list showing open work orders with status, priority, and assignee columns

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The work order lifecycle

A work order moves through a defined set of statuses:
  1. Open – Created but not yet assigned.
  2. Assigned – A user or team has been assigned.
  3. In Progress – Work has started.
  4. On Hold – Work is paused (for example, waiting on parts).
  5. Completed – The assignee has finished the work.
  6. Verified – A supervisor or manager has confirmed the work.
  7. Closed – The work order is finalized and archived in history.
Work orders can also be Canceled or Rejected at any point before closure. See Statuses and Priorities for the full status reference.
Work orders can be created directly, generated automatically from PM schedules, or converted from incoming Requests submitted by tenants and occupants.

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Views

FacilityLane provides four views of your work orders. Switch between them using the view selector at the top of the Work Orders page.
View selector tabs showing List, Table, Calendar, and Kanban options

The view selector for switching between List, Table, Calendar, and Kanban views

All views support filtering by status, priority, assignee, and due date, plus keyword search. Learn more in Calendar and Kanban Views.

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What a work order contains

  • Title, description, priority, and type
  • Linked asset and location
  • One or more assignees (users and/or Teams)
  • Optional due date and estimated hours
  • An attached procedure or checklist from Procedures
  • Photos, files, comments, and a full activity feed
  • Time and cost tracking that feeds into Reports
Work order detail page with fields, checklist, and activity feed panels

A work order detail page showing description, asset, assignees, checklist, and activity feed

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Learn more

Creating Work Orders

Create work orders from web, mobile, LAYLA AI, QR templates, or requests.

Statuses and Priorities

Full reference for statuses, priorities, and work order types.

Assigning Work Orders

Assign users and teams, reassign work, and understand notifications.

Comments and Attachments

Document work with photos, files, and the activity feed.

Time and Cost Tracking

Track estimated vs actual hours and labor, parts, and total costs.

Calendar and Kanban Views

Schedule with drag-and-drop and manage flow on the Kanban board.

Work Order Templates

Standardize recurring jobs and prefill them via QR code scan.

Bulk Actions

Update status or assignment across many work orders at once.