Use the Work Orders, Efficiency, and Technicians tabs in Reports to understand how work is flowing through your team — what is open, what is getting done, and who is doing it.

​
Work order status breakdown

The Work Orders tab opens with a status breakdown: how many work orders are in each status for the selected date range. Use it to spot bottlenecks — a growing “In Progress” pool or a rising overdue count.
Work Orders report tab showing a status breakdown chart of open, in progress, completed, and overdue work orders

Work order status breakdown chart for the selected date range

Select any status segment to drill down into the underlying work orders.

​
Trend charts

Trend charts plot work orders created and completed over time. Watch for:
  • Created consistently above completed — backlog is growing; consider capacity or triage changes.
  • Spikes in created — often a seasonal or equipment-driven event worth investigating in Requests.
Trend chart comparing created and completed work orders across the selected period

Trend chart of work orders created versus completed over time

​
Completion rates

The completion rate shows what share of work orders were finished within the selected period. Filter the date range to compare weeks or months and confirm process changes are working.

​
Efficiency and productivity

The Efficiency tab focuses on throughput and productivity metrics — how much work the team completes relative to what comes in. The Technicians tab breaks productivity down per person: work orders assigned, completed, and each technician’s workload for the period.
Technicians report tab comparing assigned and completed work orders per technician

Technician productivity comparison on the Technicians tab

Review the Technicians tab before planning schedules. Consistently uneven completion counts usually mean uneven assignment, not uneven effort.

​
Common questions

All metrics recalculate for the selected range. A work order created in one period and completed in another appears in different metrics depending on the range.
Yes — drill-down works throughout. Select a chart segment or metric to list the underlying work orders.
Yes. See Exporting & Scheduling to export or schedule automated reports.