The Requests page showing incoming requests in grid view with status badges
How intake works
Requests arrive through a public intake form that you share as a URL or a printed QR code. Submitters do not need a FacilityLane account — anyone who scans the code or opens the link can report an issue with a title, description, priority, category, location, and photos. See Public Request Form.
A QR code poster that occupants scan to submit a maintenance request
Request lifecycle
The typical flow is: Pending → Under Review → Approved → Converted to Work Order, with Rejected as the alternative outcome at review. See Managing Requests for the review workflow.
A request detail page showing its status progression and review actions
Requests vs work orders
Converting a request creates a work order carrying over the request’s details and photos, so nothing reported by the submitter is lost. The original request keeps the Converted to Work Order status as its record.
Learn more
Public Request Form
Set up the intake form and share it via QR code or URL.
Managing Requests
Review, comment, approve or reject, and convert to work orders.
Work Orders Overview
Where approved requests go — the full work execution lifecycle.
Creating Work Orders
All the ways work orders are created, including request conversion.