Every work order has an activity feed that records comments, attachments, and system events in one chronological timeline. Good documentation here becomes the asset’s permanent maintenance history.

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The activity feed

The activity feed appears on every work order detail page and shows:
  • Comments from anyone with access to the work order
  • Attachments — photos and files, with who uploaded them and when
  • System events — status changes, assignment changes, priority changes, and checklist completion, each with a timestamp and the user who made the change
Activity feed timeline with comments, an uploaded photo, and status change entries

The activity feed on a work order showing comments, attachments, and status change events

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Adding a comment

1

Open the work order

Open the work order and scroll to the comment box at the bottom of the activity feed.
2

Write your comment

Type your update — what you found, what you did, or what you are waiting on.
3

Post

Click Post. Assignees and other participants on the work order are notified of the new comment.
Use comments to record why a work order went On Hold (for example, “Waiting on compressor part, ETA Friday”). This saves managers from having to ask, and explains hold time in Reports.

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Uploading photos and files

You can attach photos and files when creating a work order or at any time afterward.
1

Open the attachments area

On the work order, click Add Attachment (web) or the camera icon (mobile).
2

Choose or capture the file

On web, drag and drop files or browse. On mobile, take a photo directly with the camera or choose from your library.
Mobile attachment screen with camera capture and library options

Uploading a photo attachment to a work order from the mobile app

3

Confirm the upload

The attachment appears in the attachments section and is logged in the activity feed.
Attachments section with photo thumbnails and document files listed

The attachments section of a work order showing photo thumbnails and files

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Best practices for field documentation

Capture the problem before starting and the result after finishing. This protects your team, supports verification, and builds a visual history for the linked asset.
When working on unfamiliar equipment, photograph the nameplate. The next technician — and LAYLA AI — can use it to identify parts and manuals.
Pair every On Hold or reopen with a short comment explaining why. Status changes without context slow down the whole team.
Write what was observed and done, with measurements where relevant (“Belt tension adjusted to spec, bearing temp 62°C”). Vague comments are not useful six months later.
Attachments and comments cannot be edited after the work order is Closed — the record becomes part of the asset’s permanent history.