This page covers everything related to signing in to FacilityLane: creating an account, logging in, password recovery, and working across multiple organizations.

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Register a new account

If you are starting a new organization:
1

Open the registration page

Go to the FacilityLane sign-up page and select Create Account.
2

Fill in your details

Enter your email, password, first name, last name, and an organization name. The organization name becomes your workspace.
3

Submit

Select Create Account. You are signed in immediately as the organization Admin.
Registration page with fields for email, password, first name, last name, and organization name

The FacilityLane registration page

If your company already uses FacilityLane, do not register a new organization. Ask an Admin to send you an invite instead — you will join through the email link. See Invite your team.

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Log in

  1. Open the FacilityLane login page (web) or the mobile app.
  2. Enter your email and password.
  3. Select Log In.
FacilityLane login screen showing email and password fields with a forgot password link

The login screen with email and password fields

If two-factor authentication is enabled on your account, you are prompted for a verification code after entering your password. See Security and 2FA.

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Forgot your password

  1. On the login page, select Forgot password?.
  2. Enter your account email and submit.
  3. Check your inbox for a reset link and follow it to set a new password.
  4. Log in with the new password.
The reset link is time-limited. If it has expired, request a new one from the login page.

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Forced password change

You are required to set a new password before continuing when:
  • You log in for the first time after accepting an organization invite.
  • An Admin resets your password for you.
When this happens, FacilityLane redirects you to a change-password screen after login. Enter and confirm a new password, then continue to your dashboard.
Change password screen requiring a new password and confirmation before continuing

The forced password change screen shown on first login

You cannot skip the forced password change. Until you set a new password, you cannot access any other part of the app.

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Choose an organization (multi-organization workspaces)

If your account belongs to more than one organization, FacilityLane shows a workspace selection screen after login. Select the organization you want to work in.
Workspace selection screen listing multiple organizations to choose from after login

Workspace selection listing all organizations your account belongs to

To switch organizations later, use the workspace switcher in the app — your role, permissions, and data change to match the selected organization.

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Set up your profile

After your first login:
  1. Open your profile from the avatar menu.
  2. Confirm your first name and last name.
  3. Set your preferred language — see Language and localization.
  4. Review your notification settings — see Notification preferences.